Frequently Asked Questions

Available payment methods are shown at checkout and may include online payment, Bank Transfer and Cash on Delivery. Eligible COD orders can be confirmed with a deposit starting from OMR 5, a larger deposit, or full payment.

Yes. Delivery is available across all regions of Oman. Orders are securely packed, and customers can choose home or office delivery. Typical delivery time is 1-3 business days; available fees and options are shown at checkout.

The warranty period is stated on the invoice. During the first 15 days, the device is inspected and handled under the applicable warranty/replacement policy. After 15 days, once the company confirms the fault, it is replaced with the same product or repaired according to the company's warranty. If the same product is unavailable or the applicable resolution cannot be completed, it is replaced with another product or issued as ZAAK store credit only, depending on the case.

Used devices have no automatic warranty. Warranty applies only when stated on the invoice: two weeks or a longer period if specifically written. If the invoice does not state a warranty, the product has no warranty coverage.

Yes. Choose Store Pickup instead of delivery and select your preferred ZAAK branch. No delivery fee applies to Store Pickup.

Yes. ZAAK offers buy-back and trade-in for eligible used devices. The device is inspected and evaluated before the final value is confirmed.

Cancellation can be requested before the order enters shipping, depending on its current status. A deposit paid to confirm the order is non-refundable if the customer cancels. Other paid amounts are handled according to the order status, payment method and refund policy.

Go to My Orders to view available order details and invoices. The official invoice is the main reference for product information, warranty duration and Serial/IMEI when applicable.

For questions about orders, warranty, repairs or products, contact: +968 9787 5222 | +968 9858 3335.