Trade name: ZAAK | Commercial registration name: DURAT ALSAFAA TRAD
This page brings together the terms of purchase, payment, delivery, return and exchange, together with the warranty terms, in one place. Rights and obligations are subject to the laws in force in the Sultanate of Oman, and nothing in these terms detracts from consumer rights that may not lawfully be waived.
First: Orders, prices and availability
The condition of the product, its specifications, its price, and the period and type of its warranty are shown at the time of purchase. An order is confirmed after real availability has been verified and the required confirmation and payment steps have been completed. Any trial images or prices shown during the development stage of the website do not constitute an approved offer for sale.
Second: Deposit and cancellation of a reservation
The usual deposit to reserve an order is 5.000 Omani Rials, unless another amount is clearly stated before payment. Where the customer cancels a reservation they themselves have confirmed, the non-refundable deposit condition applies to the extent permitted by law. The deposit is refunded if the shop is unable to carry out the agreed order, or where it must be refunded under the law. Any advance payment, or any balance remaining to the customer, is set out before the order is confirmed.
Third: Payment, delivery and collection
The payment methods available are those that actually appear when the order is completed. Delivery charges, collection options and the enabled branches are shown before confirmation. The customer must give correct contact information and a correct address when choosing delivery; delivery details are not requested when collection from the shop is chosen, except to the extent necessary to carry out the order.
Fourth: Warranty period and type
New devices normally come with a one-year warranty, or according to the warranty period and type specified clearly for each product at the time of purchase and recorded on the invoice. Used devices normally come with a two-week repair warranty, or according to the period and type shown for the product on the invoice. The reference for the commercial warranty of each device is what was explained when it was sold and recorded on its invoice, while the consumer retains their legal rights.
Fifth: What the warranty covers, and the exclusions
The commercial warranty covers manufacturing or technical faults which are shown to fall within its cover, according to the type of product and the warranty period specified for it. The commercial warranty does not cover damage arising from misuse, from accidents, from deliberate damage, or from the lawful exclusions of which the customer was informed, without prejudice to their legal rights.
Sixth: Making a warranty claim, and inspection
When a problem appears, please bring the device together with the invoice or proof of purchase. Please bring the original box and accessories where that applies to the claim, without their absence being made a reason to cancel an established legal right. We may ask for the serial number or IMEI if the product has one. The device is inspected to establish the nature of the problem and its cause and to determine the appropriate remedy, and the result is communicated to the customer.
Seventh: Exchange or return of new devices within 15 days
If, within the statutory period, a defect or non-conformity qualifying for exchange or return is established, and it was not caused by misuse, the customer is given the remedy determined by the applicable regulations. If the customer asks for a defective new device to be replaced and we do not have an identical replacement available, a refund is offered where that is a right established for them, or the choice of another product or store credit if they agree to it. Store credit is not imposed on the customer in place of an amount legally due to them.
Eighth: After 15 days, and optional requests
After 15 days have passed, the rights of the customer in respect of defects and warranty remain in force in accordance with the law and the applicable warranty terms; they do not automatically become "credit only". As for a request to exchange a sound product, or an optional return not based on a defect or on a legal right, the shop may, where it agrees to it, provide a replacement product or store credit in accordance with its policy as presented to the customer.
Ninth: Used devices and repair
The commercial repair warranty for a used device is specified on the invoice. Any covered problem is reviewed after the device has been inspected, and the result of the inspection and the appropriate remedy are explained to the customer; the commercial warranty terms do not prevent rights determined by law. Paid repair services are subject to the statement of the service, its cost, and its own warranty if there is one.
Tenth: Settlement and contact
Requests for cancellation, exchange, return and warranty are handled according to the status of the order, the result of the inspection, and the relevant legal rights. To contact ZAAK: +968 98583335 / +968 97875222. Shop location: Wilayat Sama’il, Ad Dakhiliyah Governorate, Sultanate of Oman.