Trade name: ZAAK | Commercial registration name: DURAT ALSAFAA TRAD
ZAAK respects the privacy of its customers. This policy explains the data we may collect through the website or while providing sales, delivery, repair and warranty services, and how that data is used and protected.
1. The data we collect
Depending on the type of service, the data may include: name, telephone number, email address, delivery or collection address, order, invoice, payment and payment-status data, and product data, serial number or IMEI, and repair and warranty details.
2. Why we use the data
We use the data necessary to complete orders, verify payments, issue invoices, arrange delivery or collection, manage repairs and warranty, provide customer service, and send order updates when the appropriate communication channels are enabled.
3. Payment and service providers
Electronic payments are processed through the payment provider enabled on the website. We may share with the payment provider or the delivery company only the data necessary to complete the transaction. Full card details are not intended to be collected or stored within the database of the shop.
4. Marketing messages
Advertising messages are not sent by WhatsApp, by email or by any other means except in accordance with the applicable consents and legal requirements. A customer may contact us to ask that marketing messages be stopped.
5. Data protection and retention
We restrict access to customer data to authorised employees, and we take appropriate measures to protect the information. We keep the data for as long as is necessary to provide the service and to meet the relevant legal and accounting obligations, and then deal with it in accordance with the applicable requirements.
6. Customer rights and contact
A customer may contact us to enquire about their data, to request access to it or its correction, or to exercise their other rights in accordance with the laws in force.